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Frequently Asked Questions

We want to resolve any outstanding questions you may have.  Below you will find answers to the most asked questions.  If you have a question that you can’t find the answer to, please contact us.

You can request a demo by contacting our sales team through our website. We will schedule a demo for you based on your specific needs.

The cost varies depending on the size of the hospital, modules selected and other custom specifications. You are welcome to contact our sales team for a detailed quote.

Yes, we understand the different financial needs of hospitals and are willing to discuss flexible financing options and payment plans.

No, we are transparent in our pricing structure. All costs associated with the solution will be discussed and detailed in the quote.

Once the purchase is confirmed, we will begin the implementation process, starting with the GAP Analysis and following our 10-stage methodology to ensure a successful transition.

Specific warranties are detailed in our service contract.

Yes, we understand the different financial needs of hospitals and are willing to discuss flexible financing options and payment plans.

It depends on the version and the specific needs of the hospital. For example, HarmoniMD HIS can take 8 to 12 months, while HarmoniMD GO has a more expedited implementation process.

Definitely. HarmoniMD is scalable and can adapt to your hospital expansion or renovation, ensuring you have an ongoing solution that fits your needs.

Yes, part of our commitment is to ensure that your equipment is always up to date. We offer recurring training and automatic updates as part of our support package.

We have a dedicated technical support team available to address any concerns or issues. Additionally, we offer multiple communication channels to ensure you receive the support you need when you need it.

Yes, we offer HarmoniMD HIS for larger or high specialty hospitals and HarmoniMD GO for smaller hospitals, ensuring that each institution has a solution suitable for their needs.

HarmoniMD uses the HL7 communication standard and can integrate with multiple systems and devices such as LIS, PACS, RIS/PACS, ensuring smooth and effective communication.

We follow a 10-stage methodology, from GAP analysis, data collection, software configuration, to “Go Live” and post-implementation support, guaranteeing a successful transition.

Not necessarily. HarmoniMD is offered as a Software Service (SaaS), making it easy to access across multiple existing devices and operating systems in your hospital.

We offer specialized consulting with experienced professionals in hospital operations. Our team includes doctors, nurses, hospital administrators, pharmacy specialists, and accountants who provide a comprehensive vision.

We have a highly trained support team available to resolve issues. Our support platform allows communication through various channels, guaranteeing operational continuity.

During the implementation process, our team of experts is available to address and resolve issues in real time. Additionally, the “Live Testing” stage is specifically designed to identify and fix any issues before the final release.

Following Go Live, we continue to provide support and assistance to ensure a smooth transition. Additionally, we offer automatic updates, ensuring your system is always up to date with the latest innovations.

Yes, as part of the implementation process, we provide in-depth training to all hospital staff to ensure they get the most out of all HarmoniMD features.

HarmoniMD operates under security standards HIPPA Compliance, Health Insurance Portability and Accountability HIPPA is a federal law that sets rules about who can see and receive information about your health. This law gives you rights regarding your health information and when this information may be shared.

In addition, HarmoniMD constantly carries out Ethical Hacks on its platforms to identify possible gaps and areas for improvement to ensure the integrity of the data.

HarmoniMD works in active-active mode, this implies that the data will always be replicated in other contingency sites, this allows comprehensive recoveries and availability of systems at the best times, according to market standards.

HarmoniMD hosts and processes information in World Class Data Processing Centers, with the highest standards in security, design, construction, and operation of the platforms.