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Technical Support Features

We understand the critical importance of having a reliable and operational hospital system 24 hours a day, 7 days a week, learn about the characteristics of our technical support.

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Quick Response

Our support team is committed to providing quick responses and effective solutions to minimize any disruption to your operations.

24/7 Availability

Our support team is available 24/7 to ensure your hospital is never alone in case of a problem or query.

Early Staff Involvement

We ensure that there is always an open line of communication through different channels:

  • WhatsApp
  • Email
  • Direct messages
  • Phone calls

Highly Trained Personnel

Our team is comprised of experts who are highly trained on HarmoniMD and understand the needs and challenges of a hospital environment.

Learn about our Customer Service Policies for Operational Continuity

We implement customer service policies that aim to guarantee the operational continuity of the hospital. These policies include:

Proactive evaluation

We closely monitor system performance to identify and resolve potential issues before they impact operations.

Contingency plans

We develop customized contingency plans for your hospital, ensuring that there are procedures in place to deal with any eventuality.

Continuous improvement

We strive to continually improve our services and solutions based on our customers’ feedback and needs.

Hospital Benefits

Transform your hospital management with HarmoniMD

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